Data protection policy
Data protection policy of the Bosch India Group
The Bosch India group (henceforth “Bosch,” “we,” or “us”) appreciates your visit to our websites and mobile applications (collectively also referred to as our “online services”), as well as your interest in our company and our products.
1. Bosch respects your privacy
Protecting your privacy when processing personal data and the security of all business data is an important concern to which we pay attention in our business processes.
Any personal data collected by our online presences during your visit is processed confidentially and in strict accordance with legal provisions. Data privacy and information security are an integral part of our corporate policy.
2. Data controller and contact
To obtain more information or to submit suggestions or complaints regarding the processing of your personal data, you can contact our data security officer.
If incorrect information has been stored despite our efforts to maintain correct and up-to-date data, we will correct this upon your request.
3. Processing of personal data
3.1 · Categories of data processed
Communications data (e.g., name, telephone number, e-mail address, address, IP address) is processed.
3.2 · Processing principles
Personal data is all information which refers to an identified or identifiable natural person, for example, names, addresses, telephone numbers or e-mail addresses, which are an expression of the identity of a person.
We process personal data only when there is a legal basis for doing so or you have granted us your consent in this regard, e.g., within the scope of registration.
3.3. · Purposes of processing and legal basis
We and the service providers contracted by us process your personal data for the following processing purposes:
3.3.1 · Provision of this online presence
Legal basis: An overriding legitimate interest on our part in direct marketing, provided that this occurs in accordance with data protection requirements and the requirements of competition law
3.3.2 · Responding to user inquiries within the scope of a contact form
Legal basis: An overriding legitimate interest on our part in marketing as well as in the improvement of our products and services, provided that this occurs in accordance with data protection requirements and the requirements of competition law and/or contract performance or consent
3.3.3 · Investigation of disruptions and for security reasons
Legal basis: Fulfillment of our legal obligations in the area of data security and an overriding legitimate interest in the elimination of disruptions and the security of our services.
3.3.4 · Assertion and defense of our rights
Legal basis: A legitimate interest on our part in asserting and defending our rights.
3.4 · Log files
Whenever you use the Internet, specific information is automatically transmitted by your Internet browser and is stored by us in so-called “log files”.
We store the log files for a brief period to detect disruptions and for security reasons (e.g., clarification of attempted attacks) and delete them afterwards. Log files which must be kept longer for evidentiary purposes are exempt from deletion until final clarification of the respective incident and can be transmitted to investigative authorities on a case-by-case basis.
Log files are also used (without or without complete IP address) for purposes of analysis; in this regard, see the section "Web analysis" (see No. 5).
In particular, the following information is stored in the log files:
- IP address (internet protocol address) of the terminal device from which the online presence is being accessed;
- Internet address of the website from which the online presence was accessed (so-called origin or referrer URL);
- Name of the service provider via which the online presence is accessed;
- Date, time, and duration of retrieval;
- Quantity of data transferred;
- Operating system and information about the Internet browser used, including installed add-ons (e.g., for the Flash player);
- http status code (e.g., "inquiry successful” or ”requested file not found”).
3.5 · Transmission of data Name of the files and/or information retrieved;
3.5.1 · Transmission of data to other responsible parties
In addition, data may be transmitted to other responsible parties insofar as we are obligated to do so on account of legal regulations or an enforceable administrative or judicial order.
3.5.2 · Transmission of data to service providers
We use external service providers for tasks such as marketing services, programming, data hosting, and hotline services. We have chosen these service providers carefully and supervise them on a regular basis, especially their careful handling and safeguarding of the data stored at these service providers. We bind all service providers to confidentiality and compliance with the legal regulations. Service providers may also be other Bosch group companies.
3.5.3 · Transmission to recipients outside the EEA
We may also transmit personal data to recipients located outside the EEA in so-called “third countries”. In this case, we make certain prior to transmission that either an adequate level of data protection exists at the recipient’s (e.g., on the basis of an adequacy decision by the EU Commission for the respective country or agreement of so-called “EU standard contractual clauses of the European Union” with the recipient) or your consent to transmission is on file.
You can obtain from us an overview of the recipients in third countries and a copy of the specifically contracted provisions for ensuring an adequate level of data protection. For this, please use the information in the section “Responsible entity and contact” (see No. 2).
3.6 · Duration of storage; retention periods
As a rule, we store your data as long as this is necessary to provide our online presence and the associated services or as long as we have a legitimate interest in continued storage (e.g., we may still have a legitimate interest in postal marketing even after fulfillment of a contract). In all other cases, we delete your personal data with the exception of data that we must continue to store in order to fulfill legal obligations (e.g., we are obligated to retain contracts and invoices for a specific period because of mandatory storage periods defined in tax law and commercial law).
In the context of our online service, cookies and tracking mechanisms may be used. Cookies are small text files that may be stored on your device when visiting our online service. Tracking is possible using different technologies. In particular, we process information using pixel technology and/or during log file analysis.
4.1 · Categories
We distinguish between cookies that are mandatorily required for the technical functions of the online service and such cookies and tracking mechanisms that are not mandatorily required for the technical function of the online service.
It is generally possible to use the online service without any cookies that serve non-technical purposes.
4.1.1 · Technically required cookies
By technically required cookies we mean cookies without those the technical provision of the online service cannot be ensured. These include e.g. cookies that store data to ensure smooth reproduction of video or audio footage.
Such cookies will be deleted when you leave the website.
4.1.2 · Cookies and tracking mechanisms that are technically not required
We only use such cookies and tracking mechanisms if you have given us your prior consent in each case. We distinguish between two sub-categories with regard to these cookies and tracking mechanisms.
4.2 · Convenience cookies
These cookies facilitate operation and thus allow you to browse our online service more comfortably; e.g. your language settings may be included in these cookies.
Our online service does not use comfort cookies.
4.3 · Marketing cookies and tracking mechanisms
By using marketing cookies and tracking mechanisms we and our partners are able to show you offerings based on your interests, resulting from an analysis of your user behavior.
4.3.1 · Statistics
By using statistical tools, we measure e.g. the number of your page views.
4.3.2 · Social plugins
4.4 · Overview of the marketing tools and cookies we use
You will find an overview of the marketing tools and cookies we use in this section.
Cookie name: bosch-privacy-settings-v2
Cookie name: privacy-social
This cookie will be stored for 60 days max. or until you change your cookie settings.
Remembers your social media settings.
Cookie name: geoservice
This cookie will be stored for 10 days max. or until you change your cookie settings.
Remembers your selection of region and country.
Tool name: WebTrends
Provider: WebTrends Inc., 851 SW 6th Ave., Suite 1600, Portland Oregon 97206, USA
Cookie name: ACOOKIE
This cookie will be stored for 731 days max. or until you change your cookie settings.
Anonymization of user data.
This cookie is set by the statistics server (statse.webtrendslive.com) which is operated by Webtrends in the United States of America.
Cookie name: WT_FPC
The cookie is stored on your computer for a maximum of 12 months or until you change your cookie settings.
Anonymization of user data.
Cookie name: e_c_s
Session cookies exist only during your visit of our website. The visit ends when the browser window or the browser is closed.
This cookie contains information regarding your use of the website, e.g. referrer, first page visited. The information is sent anonymized to the statistics server (statse.webtrendslive.com) which is operated by Webtrends in the United States of America.
Cookie name: e_c_l
The cookie will be saved for a maximum of 12 months or until you change your cookie settings.
The cookie contains information on your usage of this website. In the statistics setting, they will be saved to the cookie and updated during repeat visits. The information is sent anonymized to the statistics server (statse.webtrendslive.com) which is operated by Webtrends in the United States of America.
4.5 · Management of cookies and tracking mechanisms
You can manage your cookie and tracking mechanism settings in the browser and/or our privacy settings.
Note: The settings you have made refer only to the browser used in each case.
4.5.1 · Deactivation of all cookies
If you wish to deactivate all cookies, please deactivate cookies in your browser settings. Please note that this may affect the functionality of the website.
4.5.2 · Management of your settings with regard to cookies and tracking mechanisms not required technically
When visiting our websites, you will be asked in a cookie layer whether you consent to our using of any marketing cookies or tracking mechanisms, respectively.
In our privacy settings, you may withdraw the consent with effect for the future or grant your consent at a later point in time.
5. Web analysis
We require statistical information about the usage of our online presence in order to make it more user-friendly, carry out audience measurements, and pursue market research.
For this purpose, we use the web analysis tools described in this section.
The usage profiles generated by these tools with the help of analysis/statistics cookies or through analysis of the log files are not merged with personal data. The tools either make no use whatsoever of user IP addresses or abbreviate them immediately after they are collected.
The vendors of the tools process data only as processors according to our instructions and not for their own purposes.
In the following, you will find information about the respective vendor and how you can object to the collection and processing of data by the tool for each tool.
In connection with tools that use opt-out cookies, it should be noted that the opt-out function is device- or browser-related and, as a rule, applies only for the terminal device and/or browser being used at the moment.
If you use multiple terminal devices or browsers, you must set an opt-out on every single terminal device and in every browser used.
5.1 · WebTrends
WebTrends is provided by WebTrends Inc., 851 SW 6th Ave., Suite 1600, Portland Oregon 97206, USA.
The access data is collected on our web page anonymously so that it cannot be connected with individual users. In particular, this is done through anonymization of the IP address.
6. Social plugins
We use so-called “social plugins” from various social networks in our online presence; these are described individually in this section.
When the plugins are used, your Internet browser connects directly to the servers of the respective social network. In this manner, the respective vendor is notified that your Internet browser has accessed the corresponding page of our online presence, even if you do not have an account with the vendor or are not currently logged into the vendor. In the process, log files (including the IP address) are transmitted from your Internet browser directly to a server of the respective vendor and may be stored there. The provider and/or its servers may be located outside of the EU or the EEA (e.g., in the USA).
The plugins constitute independent extensions of the providers of the social networks. Thus we have no influence on the scope of the data collected and stored via the plugins by the providers of the social networks.
If you do not want the providers of the social networks to receive and perhaps store and/or use data about this online presence, then you should not use the respective plugins.
6.1 · Social plugins with 2-click solution
We use a so-called “2-click solution” to protect you against the tracking and evaluation of your visit to our webpages by providers of social networks as a matter of course. If you retrieve a page on our website that contains such plugins, these are deactivated at first. The plugins are not activated until you click on the button provided.
6.2 · Social plugins from Facebook
Facebook is provided at www.facebook.com by Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA, and at www.facebook.de by Facebook Ireland Limited, Hanover Reach, 5-7 Hanover Quay, Dublin 2, Ireland, ("Facebook"). An overview of Facebook plugins and their appearance may be found here: ; Information about data privacy on Facebook may be found here: .
6.3 · Social plugins from Twitter
Twitter is operated by Twitter Inc., 1355 Market St., Suite 900, San Francisco, CA 94103, USA ("Twitter"). An overview of Twitter plugins and their appearance may be found here: ; Information about data privacy on Twitter may be found here: .
6.4 · Social plugins from Xing
6.5 · Social plugins from LinkedIn
LinkedIn is operated by LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA ("LinkedIn"). An overview of LinkedIn plugins may be found here: ; Information about data privacy on LinkedIn may be found here: .
7. Google Maps
This page uses the map service Google Maps via an API. The provider is Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
For the use of the functions of Google Maps it is necessary to store your IP address. This information is usually transmitted to a server of Google LLC in the USA and saved there. The provider of this page does not have any influence on this transmission of data.
The use of Google Maps is in the interest of an appealing presentation of our online offers and an easy retrievability of the places listed by us on the website. This represents a predominant legitimate interest on our part within the meaning of article 6 section 1 lit. f GDPR.
8. External links
Our online services may contain links to third-party websites that are operated by providers not connected to us. When you click these links, we have no influence on the collection, processing, and use of the personal data possibly transmitted to the third party
(such as the IP address or the URL of the site on which the link is located), as the actions of third parties are by nature beyond our control. We do not assume any responsibility for the processing of such personal data by third parties.
Our associates and the companies providing services on our behalf are obliged to uphold confidentiality and to comply with all applicable data protection laws.
We take all necessary technical and organizational measures to ensure an appropriate level of security
and to protect any data of yours that we process from the risk of unintentional or unlawful destruction, manipulation, loss, change, or unauthorized disclosure or access. Our security measures are constantly being improved in line with technological developments.
10. Your rights
To assert your rights, please follow the instructions provided in section 2 (“Data controller and contact”). In doing so, please provide us with information we can use to personally identify you.
10.1 · Right to information and access:
You have the right to obtain information from us about whether or not your personal data is being processed, and, where this is the case, to access your personal data.
10.2 · Right to correction and deletion:
You have the right to demand that we correct inaccurate personal data relating to you and – provided that legal requirements have been met – amend or delete it.
This does not apply to data required for billing or accounting purposes or which is subject to a legal retention period. Where access to such data is not required, however, its processing is restricted (see the following).
10.3 · Restriction of processing:
You have the right to demand – provided that legal requirements have been met – that the processing of your data be restricted.
10.4 · Data portability:
You continue to have the right to receive the data you have provided us in a structured, commonly used, and machine-readable format and – wherever technically feasible – to demand that the data be transmitted to a third party.
10.5 · Right to object
10.5.1 · Right to object based on individual situation
If we process data on the basis of an overriding justified interest of the kind described in this data protection notice, you have the right to object, on grounds relating to your particular situation, at any time to this processing.
We will no longer process your personal data unless, in accordance with legal requirements, we can demonstrate compelling and legitimate grounds for their further processing which override your interests, rights, and freedoms, or if their further processing serves to establish, exercise, or defend legal rights.
10.5.2 · Objection to data processing for the purposes of direct marketing
In addition, you can object at any time to the processing of your personal data for advertising purposes. Please note that, for organizational reasons, there may be an overlap between your objection and the use of your data in a campaign that is already running.
10.6 · Right to withdraw consent
If you have consented to the processing of your data, you can withdraw this consent with future effect at any time. This also applies to withdrawal of consent given to us prior to the enactment of the General Data Protection Regulation (May 25, 2018). This does not affect the lawfulness of the processing of your data prior to withdrawal.
10.7 · Right of complaint with supervisory authority
You have the right to lodge an appeal with a data protection supervisory authority. For this purpose, you can contact the data protection supervisory authority that is responsible for your place of residence or your federal state or the data protection supervisory authority that is responsible for us.
Our online services are not aimed at children under 16 years of age
12. Changes to the data protection notice
We reserve the right to amend our security and data protection measures where required to take account of technological developments. In such cases, we will amend our data protection policy accordingly.
Please always consult the current version of our data protection policy, as this is subject to change.
Last revised: April 23, 2019